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Keyline Roofing Services

Paving and Driveway Contractors


  Maes Hyfryd New Rhosrobin
Wrexham
LL11 4PJ

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2 Reviews

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The worst experience of my life


Steven, came to give a quote which on the first day of work jacked up the price after ripping half the roof off! Removed and took all the lead flashing and replaced with plastic. In fact the quote for replacement lead and slate was 'bait and switched' to concrete tiles and plastic flashing. The rotten fascia boards were supposed to be replaced with UPVC fascia boards but instead he wanted to cover and cap the rotten wood instead. The garden was full of waste, cider cans, food wrappers as well as actual roofing waste ALL of which should have been cleaned up daily. Having paid 80% of the jacked up quote I had no choice to give notice by 'making time of the essence' on the agreement which I subsequently had to enforce. But reluctantly did so when I moved his tools of my property. Despite the shoddy and unreliable work which I have over paid for. Steven is threatening to take me to court to have the entire roof removed as he believes that unless the entire amount has been paid, then he ow

rob ensy - 12/01/2021

Excessive Fees


Came to look at our roof just before lockdown in March. Told us we couldn't do a temp fix as roof was dangerous. Our insurer said to proceed. Given quote by Keyline which was high but accepted given the COVID circumstances. Standard of work was good quality but towards the end of the job the quote was elevated for no reason. Felt we had no option but to pay with job unfinished. Our insurer settled for 43% of fee paid. We were told by insurer & Industry experts that cost was excessive. We feel that Keyline took advantage of COVID & we had no option at the time to get alternative quotes. Keyline failed to give an explanation of the excessive fees despite us asking Steven 4 times which is unacceptable. Any reasonable person would at least expect that. If you decide to use Keyline make sure you get a written quote before the work is started and ensure that Keyline make you aware of any sudden changes in quotes in writing with a full explanation as to why the quote has changed.

Lindsey B - 01/06/2020

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